Shipping policy
Shipping & Delivery
We're excited for your order to arrive.
If you have a question about shipping, we're here to help. Give us a call at (800) 781-3067, send us a text at (602) 922-9782, or email support@jovatoys.co. We'll help you get the answers you need.
| Shipping method | Order value | Shipping rate | Process time | Delivery time |
| Standard shipping | Order value ≤ $49 | $5.99 | 1~2 business days | 5~7 business days |
| Standard shipping | Order value > $49 | Free | 1~2 business days | 5~7 business days |
| Expedited shipping | All order | $9.99 | 1~2 business days | 2~3 business days |
Where's my package?
Waiting for a package isn't fun—we get it.
Once your order ships, we'll send you a tracking number by email or through the platform you used to place your order. Tracking information may take 24–48 hours to appear after your order has been prepared for shipment.
If you've received your tracking number, check the carrier's tracking page for the latest updates.
If your package shows as delivered but you can't find it, we recommend checking:
Around your front door or porch
Parcel lockers
Your apartment office or mailroom
With a neighbor or someone in your household
Still can't locate it? Contact us at support@jovatoys.com with your order number, and we'll be happy to help.
What's the difference between Standard and Expedited Shipping?
Standard Shipping
Arrives in 5–7 business days
Expedited Shipping
Arrives in 2–3 business days
At this time, we ship to the 48 contiguous U.S. states. Shipping is not currently available to Hawaii, Alaska, Puerto Rico, or Guam.
How fast is Free Shipping?
Orders that qualify for Free Shipping typically arrive within 5–7 business days.
Free Shipping is currently available within the 48 contiguous U.S. states only.
Do you ship internationally?
Our official online store currently ships within the United States.
If you're shopping from another country, check our Amazon store to see whether your selected product is available for international shipping.
I entered the wrong shipping address. Can I change it?
It happens.
If your order hasn't shipped yet, we'll do our best to update your shipping information.
If your order has already been shipped, we recommend contacting the delivery location or carrier to see whether the package can be redirected.
Please contact us as soon as possible by:
Calling (800) 781-3067
Texting (602) 922-9782
Emailing support@jovatoys.com
The sooner we hear from you, the more likely we can help before your order ships.